Clear next steps when plans change.

Refunds depend on the organiser's event policy and what happened to the event. A refund may be available when the organiser cancels an event, moves it in a way that materially changes attendance, or approves a request under the event's stated rules.

A change of mind, a missed event, a ticket bought for the wrong date, or a ticket refused because it was already used or invalid may not qualify. Check the event details and contact the organiser first.

Email [email protected] with the event name, order reference, email used at checkout, and a short explanation. You can also message +234 813 886 0045 on WhatsApp. Never send your full card number, PIN, or bank password.

When a refund is approved, it is sent back through the payment route used for the order. The time it appears depends on Paystack and the issuing bank. WapGate may need to verify the order before confirming the request.

Organisers must tell ticket holders about cancellations, reschedules, venue changes, and their refund instructions. If you cannot reach the organiser, contact WapGate from the email used for the order and include the order reference.