How to reach us
Message us on WhatsApp for the fastest reply, or send an email if your question needs screenshots or a longer explanation. A person answers, not a bot.
We read messages every day and aim to reply within one business day. On the day of a busy event, ticket and door problems jump the queue.
- Email: [email protected]
- WhatsApp: +234 813 886 0045
- Location: Awka, Anambra, Nigeria
For ticket buyers
Include the event name, the email used at checkout, and your order or payment reference. With those three, we can find your order and re-send or fix a ticket quickly.
If your ticket link never arrived, you can re-send every ticket bought with an email yourself on the recovery page before you contact us.
Never share your password, full card number, PIN, or bank login details. We never ask for them, and no genuine WapGate message will.
For organisers
Write from the email connected to your WapGate account and tell us the event name and what you need, whether it is event setup, gate access, guest lists, or a payout question. Writing from the account email lets us verify the request and respond faster.
For promoters
Tell us the event you are promoting and the email on your promoter account. For payout questions, confirm your bank details are saved in Payouts first, since most delays come from missing or mismatched account information.
New to promoting? The help page explains open events, invites, referral links, and how commission is paid.
Report abuse or a security issue
If you have found a security problem, a fake event, or a message pretending to be WapGate, tell us with the link or event name and any screenshots. We treat these reports seriously and act quickly to protect buyers and organisers.
Do not post payment details or private information in a public place while reporting. Send them to us directly.
Media and partnerships
For press, interviews, or partnership ideas, email us with a short note about what you have in mind and who you represent, and we will point you to the right person.